Complaint Details

Status	:	Closed
Complaint No	:	0007095/2013
Category	:	Consumer Goods
Date	:	04-11-2013
Subject Line	:	Samsung phone issue
Complainant	:	Ramanathan Nachiappan
Address	:	N0 8 kalvivaru streetG-5 kala flats mylaporechennai
Complainee	:	SamSung Details
Address	:	N0 8 kalvivaru streetG-5 kala flats mylaporechennai

Complaint Details
I bought a new phone on sep26th 2013.I started using it in 15 the oct2013. Within a week's time there was a problem with the phone , not able see the display .Hence I took the phone to a service center and they informed that there is a problem with the motherboard and the display.they informed saying they will replace the same since the phone in warranty.

I don't want the mothereboard and display to be replaced. I want an entire handset to be replaced.

When I spoke with the head of escalations Mr Deepak from samsung Georgian office he was very rude and reluctant.

i want your esteemed office to take necssary actions and get me a proper solution.

Regards,

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