Complaint Details

Status	:	Closed
Complaint No	:	0052301/2015
Category	:	Consumer Goods
Date	:	16-07-2015
Subject Line	:	Laptop under extended warranty (by Croma) not repaired
Complainant	:	Sudarshan Karnavat
Address	:	Karnavats, Plot 84-85, Sec 8A, CBD
Complainee	:	Croma Retail
Address	:

Complaint Details
purchased Lenovo laptop from Croma with 3 years extended warranty (extended warranty provided by Croma). In February 2015, I submitted laptop for repair due to hardware problem causing BSOD. On replacing hard disk and processor, it still gave me the BSOD. After that, I submitted the laptop 3 more times and the problem persisted. Now Croma claims that it is a Windows OS or other software issue. I emailed them the log files to confirm that it is hardware issue but they have not replied back. Also, the Windows OS was installed by Croma everytime they repaired it. I have already wasted days on the laptop and taking to Croma guys at the store, on phone and over emails. The standard response I have been sent more than a dozen times is we have forwarded your issue to the respective store/department.

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