Complaint Details

Status	:	Closed
Complaint No	:	0052311/2015
Category	:	Others
Date	:	17-07-2015
Subject Line	:	Ebay's dubious performance
Complainant	:	Sukumar Arnold
Address	:	202, KTVR Grandeur Apts, Velandipalayam
Complainee	:	eBay
Address	:

Complaint Details
I placed an order (PaisaPay Id: 39351959212) for a V-Guard 6 lt. ‘Steamer’ storage water heater (Item No. 111020466376) paying Rs 5,249. The item delivered on 29.5.2015, was seen to be in a damaged condition. I immediately raised claim on eBay asking for refund of amount paid. Claim was successfully opened under Id: 1025161 on 30.5.2015. On 1.6.2015, ebay requested me to “provide proof of item not as described” by sending pictures of damaged product to them within 48 hours. I sent 3 pictures by email the next day. On 7.6.2015 eBay advised me that for resolution of my claim, I should reship the damaged item to the Seller and provide eBay with valid tracking details as proof of Return of shipment to Seller and in order to receive reimbursement of courier charges, I should send scanned copy of Despatch Way Bill to eBay within 5 days. I shipped the item to seller on 8.6.2015 and sent scanned copy of Despatch Way Bill No. 073263809 to ebay on 9.6.2015, ie within 2 days. EBay sent email on 12.6.2015 saying that “Claim denied. Buyer did not provide proof of shipment”. I promptly sent another email saying that I had met all requirements of eBay and also sent them an additional copy of my email with attachment to eBay dated 9.6.2015. EBay did not respond to my subsequent emails. At on online chat with their Mr M Rounak, they maintained that my claim cannot be considered. eBay did not even have the decency to send me an email transcript of the chat as provided in their website. I am entitled to the refund of the amount of Rs 5,249 for the item plus Rs 330 towards reshipment charges = Rs 5,579.00, by eBay.

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