Complaint Details

Status	:	Closed
Complaint No	:	0052353/2015
Category	:	Telecom
Date	:	25-07-2015
Subject Line	:	Not refunding the prepaid re-charge money received by them by misrepresentation
Complainant	:	Duvvuri Lakshminarayana
Address	:	Flat No. B-404, Cottage Land CHS Sector 19-A,Nerul Navi Mumbai 400706
Complainee	:	Bharti Airtel Ltd.
Address	:	Appellate Authority

Complaint Details
on 8th July I have recharged my prepaid 3 G dongle 9004529443 through mobkwik and and when I have received an email from them that the transaction has failed, I have recharged through airtel site again I was informed that the transaction failed. I was fradulently led by the company three times to re-charge and now they are claiming that all these re-charges were successful The matter was taken up at various levels and on 24 th July the appellate authority informed that the amount cannot be refunded. How can a company not refund the money when they have received the same by sending fradulent /false emails. I provided e mails received from the company also to them

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