Complaint Details

Status	:	Closed
Complaint No	:	0052358/2015
Category	:	Telecom
Date	:	25-07-2015
Subject Line	:	Termination Request & Rental Waiver Pending for Reliance Internet Service User ID 262117999800
Complainant	:	LIFELINE SURGICARE
Address	:	1ST FLOOR BLOCK NO D1 54 EZRA STREET
Complainee	:	Reliance Communications
Address	:

Complaint Details
Reliance Internet User ID 262117999800

Connection stopped working from 22-April-2015. Termination request was given on 15-May-2015. After several complaints, Termination Acceptance email received on 10-July-2015 with retrospective effect from 04-June-2015. However, instead of providing rental waiver from 22-April-2015, Reliance has sent a fresh bill dtd. 19-July-2015 for Rs. 3954.00 for Advance period of 28-July-2015 to 28-Ocober-2015.


Rental waiver not provided from 22-April-2015. Instead a fresh bill dtd. 19-July-2015 for Rs. 3954.00 for Advance period of 28-July-2015 to 28-Ocober-2015. And Rs. 250/- Late Payment Charges added when we were not supposed to pay anything but get Rental Waiver.


We want:

1. Rental Waiver from 22-April-2015 till date

2. Reversal of Rs. 250/- Late Payment Charges in Bill dtd. 19-July-2015.

3. Termination of Internet Services and cancellation of Bill generated for Advance period of 28-July-2015 to 28-Ocober-2015.

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