Complaint Details

Status	:	Closed
Complaint No	:	0052368/2015
Category	:	Service Provider
Date	:	27-07-2015
Subject Line	:	MTS not willing to accept their mistake which led to extra bill amout
Complainant	:	priyatham pcy
Address	:	kudlu
Complainee	:	MTS
Address	:

Complaint Details
Initially I had an unlimited plan and I had some speed issues for which I wanted to cancel the connection. when I placed a request for cancellation the agent called up and said he will improve the services and the speed would get better. Since I was sceptical, I went for a minimum plan of 444/- with 3 GB limited Data to try out. I check with the customer agent if I would be intimated once I reach the 3 GB limit for which they said yes, I asked the same question 2-3 times to make sure that ill receive the SMS once I reach the 3 gb because I know it would cost huge if I use the data beyond the limit and all the time they said I will be informed.
since I believed the agent I kept on using the data as I haven't received any message. however I had some doubt for which I contacted the customer agent and they informed me that my usage was not beyond 3 GB.
however one one day I relieved message that my outstanding amount is reaching my credit limit of 3000 rupees. I was shocked and approached the customer agent. At this point they inform me that my data usage is close to 6 GB. And when I try to explain the situation they don't seem to care and all they keep saying is to pay the outstanding amount of 2112/-
I approached the MTS appellate and they say that they did a case study and they are not giving waiver.
My whole point is if i was not misinformed about the notification policy i wouldnot have gone beyond 3 GB, but they dont seem to get it.
Can anyone please let me know what to do.
i have the mail chain whcih i am not able to attach here

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