Complaint Details

Status	:	Closed
Complaint No	:	0052397/2015
Category	:	Others
Date	:	31-07-2015
Subject Line	:	Regarding Phone warrenty
Complainant	:	Snehasish Das
Address	:	PTC Chennai
Complainee	:	Iberry Auxus
Address	:

Complaint Details
Hi All,

This is Snehasish inform u that 10 months back i have purchase the Iberry Auxus Note 5.5. As per the term and condition they have to serve the warranty of the product .

Now in that product the touch is not working and already inform to the care they raise the ticket.

As per the solution they wants me to update the farewell but that is not working .

Now i submitted the phone over the service center (Iberry).

They call me on Monday (27/07/2015) and said that there is some damage on frame and send me the snapshot.

After that on 29 July i have called and asked the details that it will serve under warranty or not they said that it will completely free as the product is in warranty and how many days required to complete the issue and they said that require 3-5 days.

After that there is no update tomorrow (30 July).

When today i called they said that u have change the display and touch and it will come under Rs 8000.

They just cheat people and why this type of waste company is staying in India.

Attached the screen shot for reference.

Please check and take some necessary action against them.

Thanks and Regards,
Snehasish

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