Complaint Details

Status	:	Closed
Complaint No	:	0052406/2015
Category	:	Consumer Goods
Date	:	01-08-2015
Subject Line	:	FRAUD BY SNAPDEAL.COM
Complainant	:	Pankaj Aggarwal
Address	:	golf course road
Complainee	:	www.snapdeal.com
Address	:

Complaint Details
Dear sir
I have purchased Havells Fabio Platinum 1200mm Antique Brushed Nickel Ceiling Fan -2 Pack of 2 on 25/07/2015 and made online payment of Rs 11000 through SBI CREDIT CARD which is in the name of pankaj aggarwal
Mobile no 9810510880

On 27/07/15 I have received a call from vendor (9999399870) at 5.49 p.m stating that he has received my oder from snap deal and a payment of rs 5500 from snapdeal, that why sending only one pack of Havells Fabio Platinum 1200mm Antique Brushed Nickel Ceiling Fan -2 Pack.

On 27/07/15 I have made compliant no to customer care snapdeal wide complaint no04619197 regarding the dispatch status

On 28/07/15 I have again made compliant no to customer care snapdeal wide complaint no04626447regarding my issue of dispatch.

On 28/07/15 I have received reply from snapdeal regarding the dispatch status as

“Hi Pankaj,

Greetings from Snapdeal!

We understand your disappointment and apologize for any inconvenience that have caused. Due to unavoidable circumstances your one sub order number 9630580494 has been cancelled. Hence, refund for the same will be credited in your account in next 4 business days. We would request you to kindly place a new order with us.

Further, suborder number 9630530500 will be delivered to you by 31/07/2015.

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,”

I have made the payment to snapdeals (A dominant leading online store in India) not to your any of known distributor with your commitment to deliver the product.

Please tell me first the take out time to choose the product ,placing Oder after making 100% payment ,waiting for product and wasting time in search for delivery of the same and finally got reply from your side that the Due to unavoidable circumstances your one sub order number 9630580494 has been cancelled. Hence, refund for the same will be credited in your account in next 4 business days.

And on other hand selling the same product with increase price to me wide transaction no 7559270678 on 29/07/14.

As on today the delivery and payment made by me on 25/0715 were still pending

Is this kind of dealing expected from a dominant brand of india???

I want you to please deliver my product as per your committed price as product is available at your end.

Thanks

Pankaj Aggarwal
9810510880

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