Complaint Details

Status	:	Closed
Complaint No	:	0052512/2015
Category	:	Telecom
Date	:	14-08-2015
Subject Line	:	Regarding service related issue
Complainant	:	RAHUL KUMAR
Address	:	N-16/16 E-4G KOLHUAN VINAYKA BADI GAIBI
Complainee	:	HTC
Address	:	38 A Bungalow Road Kamla Nagar, Opp. Amitabh Banquet, New Delhi – 110007

Complaint Details
Dear Sir,
I have purchased HTC Desire 820s on 2/07/2015. Within a month of purchasing problem has occurred in my cell phone and I submitted my HTC Desire 820s on 1 August,2015 at HTC Service center D.58/16-51, Sonia Road, Varanasi-221010 for repairing of Mic problem ( During call receiver is not getting my voice) and worst camera quality. Firstly they had submitted my handset on 1.August.2015 and allotted me ticket no-15INA310025436 and on 13.August.2015 I had received sms from “HTC that your handset has been received at service center. You are requested to collect it”. Today (14.August.2015), when I visited their service center to collect my handset but while checking my cell phone, I found that problem still remain the same. When I told this to HTC service center executive then they again submitted my cell phone on spot and said me to wait for another 15 days.
Please take certain action against this issue.

Thanks and regarda
rahul kumar

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