Complaint Details

Status	:	Closed
Complaint No	:	0052531/2015
Category	:	Others
Date	:	17-08-2015
Subject Line	:	Extremely poor and Unreliable Service
Complainant	:	Samit Chakraborty
Address	:	201, Kshitij, Juhu Versova Link Road,
Complainee	:	Easy Cabs
Address	:	9th Floor, Videocon Towers, Jhandewalan Extension

Complaint Details
Company against which the Complaint is made: Easy Cabs, Industry: Radio Taxi Service, Place: Mumbai, Summary: Almost every time I faced issues (late arrival, no-show, extremely bad customer service and poor condition of the vehicles) with this company when I planned to used their service. The specific occurrence mentioned under happened on 4th August 2015. Details: On 4th August I was supposed to catch a flight at 7:45 pm from Mumbai Domestic Airport. I called Easy Cabs at around 3:40 pm and got a booking confirmed for a cab which was supposed to arrive at 5:30 pm. I was said that I shall receive a confirmation by 5:15 pm. After 5:15, on receiving no confirmation when I called them they said that no such booking exists. I asked them to transfer the call to their supervisor. The supervisor took all details and confirmed that the request was received but no action was taken. He assured that he will manage a cab by 6:10 pm. After waiting till 6:10 pm, I received an sms saying that there is no cab availability. To my utter surprise all my calls thereafter failed to reach the EasyCabs call center. I could not believe that they have marked my phone number somehow and not giving any response. But this was what happened that day. I was very lucky to get a taxi to travel to the airport else, I would have missed my flight. I want Easy Cabs to answer for such a horrible and unreliable service. They have all records of the communication. They can not remove such communications because there are call records available for inspection (for which they are liable to keep the recording). They almost made me miss my flight. People who are not familiar with their poor service will become victim. The authorities should take action against this company. I am sure upon investigation, many such other complaints from various users will come out. Pls. do not let this company to cheat people and ruin the otherwise reliable radio-taxi service in Mumbai.

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