Complaint Details

Status	:	Closed
Complaint No	:	0052532/2015
Category	:	Non-Compliance
Date	:	17-08-2015
Subject Line	:	FAULTY E-COMMERCE MANAGEMENT SYSTEM; CUSTOMER INCONVINIENCE
Complainant	:	subrata saha
Address	:	dvc, mayapur
Complainee	:	Snapdeal.com
Address	:

Complaint Details
#Snapdeal #zerocustomersatisfaction #worst service.

I just bought a HP Laptop Order ID: 7837670787, wherein the "SELLER" chosen by me is different from that delivered.

I didn't wanted to return as, I had to avail the HP extended warranty available only upto 23rd of Aug.

Upon calling more than 10 times snapdeal confirmed that the error is with their faulty e-commerce management Software and the only resolution offered was replacing the laptop, knowing that i cannot go for it, to avail the HP extended warranty in time.

My question is WHY THE CUSTOMER HAS TO FACE THE INCONVINECE? WHY DO I NEED TO PAY THE PRICE FOR SUCH faulty e-commerce management system used by Snapdeal ?
Upon raising concern for inconvenience payment they offered me RS. 100.

#SNAPDEAL - NEVER GOING TO BUY FROM YOU. BAD POLICIES AND WORST CUSTOMER SATISFACTION.

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