Complaint Details

Status	:	Closed
Complaint No	:	0052556/2015
Category	:	Consumer Goods
Date	:	21-08-2015
Subject Line	:	Manufacturing defect in Samsung led TV panel.
Complainant	:	M N Jayalakshmi
Address	:	II-250-E-4-5-9-3, Reddys colony
Complainee	:	Samsung
Address	:

Complaint Details
Dear Sir/Madam,

I have purchased Samsung LED TV 32", on 16-10-2013 for Rs.39,000. Model number is UA32F5500AR. On Aug, 2014, i.e. after using for 10 months, I faced a problem with TV. The TV was shown to the samsung

technician and was told that there is a problem with the panel. They have changed the panel with a new one without charging since it was within the warranty period.
Now again after 12 months, i.e on 19-Aug-2015, I am facing the similar problem with the TV. Again the technician came and was told that again there is a defect in the panel which was replaced with the new one just

12 months back.
I have raised the complaint through customer care (complaint number : 4199783415 ). I was told to pay Rs 16,500 for the new panel for the TV which costed me Rs.39,000.
I bought Samsung LED product for its quality, trust in the product and after sales service. Rightnow, I am deeply disappointed on finding the sub-standard quality of Samsung. They gave a defective piece intitially

and it seems that the panel malfunctions frequently because of some defect in the TV itself. What is the guarantee that after I purchase new panel, it will work for its design life. What is the design life of such panel

which costs so much? Do you expect me to change the panel every year spending Rs.16,500.
I watch TV only for few hours in the evening as I am a working woman (Govt. teacher). Quality and branding of samsung is in question now. I need detailed reason and cause of malfunctioning of panel as I operate

TV with just a remote.
I am a responsibile citizen and a government teacher. As a government employee, it took me so many years to buy an LED TV. You cannot expect me to pay every year for the panel.
Please resolve this complaint by replacing our TV with a brand new non-defective piece at free of cost. Or else I am planning to take this issue to the consumer forum court.

thanks & regards
M N Jayalakshmi

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