Complaint Details

Status	:	Closed
Complaint No	:	0052559/2015
Category	:	Telecom
Date	:	22-08-2015
Subject Line	:	Complain about Billing against my Broadband Connection .
Complainant	:	Chandrachuda Panda
Address	:	Infront of Kalyani Mandap,Main road,Semiliguda,Koraput
Complainee	:	BSNL
Address	:	Sunabeda-1

Complaint Details
I take BSNL land line and broadband (Koraput, Odisha circle, Phone 06853-225024) on June 2015. But, I am getting problem with broadband and land line from that time. I am now very much annoyed by this BSNL broadband service. Finally, planned to lodge some complains here.
1. BSNL employees does not cooperative towards customers.
2. They do not have much idea about Broadband plans. (At the time of plan purchase he told me that “you can make calls all over India for free between 9:00PM to 7:00AM”, but after I saw the bill over net and asked to the customer care, they told me that the free call is not available on your number due to Govt service holder.)
3. They have not (hard copies) listed properly, broadband plans on their notice board.
4. Phone bills increases day-to-day without any reason.
5. There are always disturbances in the BSNL phone.
6. The broadband works for one hour and then again goes off, then works for 1-2 hour and again goes off. Daily I call the exchange many times to ask about my problem. But there is no satisfactory reply.
7. Whenever I tried to contact with the JTO, he frequently not present in the office.

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