Complaint Details

Status	:	Closed
Complaint No	:	0052572/2015
Category	:	Consumer Goods
Date	:	24-08-2015
Subject Line	:	deficiency in service
Complainant	:	Sabyasachi Dutta
Address	:	413, S S Bose Sarani
Complainee	:	Amazon India
Address	:	Brigade Gateway,8th floor, 26/1, Dr. Rajkumar Road

Complaint Details
I have placed an order for a Hush Puppies Men''s Brown Leather Formals & Lace-Up Flats (8544784) - 6UK/India (40EU) shoe in Amazon India on 10/08/2015 which was promised to be delivered on 17/08/2015. After the due date when i did not get the delivery and the website falsely said that a delivery attempt was made on that day I complained to the customer care on 18th and been assured that it will be delivered on that day. But they failed. Again on 21st August I complained twice and they assured with the same promise but failed again and the last time they requested me to cancel the order and place a new order while the price of the item is almost doubled now. But I want my order with the same offered price. the details of the order is given below. Order No. 404-8387067-5871513 Shipping Address: Sabyasachi Dutta, 413, S S Bose Sarani, Baidyabati Dist: Hooghly Baidyabati, WEST BENGAL 712222, India . The payment has already been done for the order through net banking in favour of Amazon India.

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