Complaint Details

Status	:	Closed
Complaint No	:	0052608/2015
Category	:	Consumer Goods
Date	:	27-08-2015
Subject Line	:	REFUND OF AMOUNT RS 1699
Complainant	:	ANKUR GULATI
Address	:	159L MODELTOWN NEAR DOUBLE PARK
Complainee	:	MYNTRA.COM
Address	:	MARUTHI CHAMBER ANNEX BUILDING, RUPENA AGRAHARA, HOSUR ROAD, BENGALURU

Complaint Details
Hi my name is ankur gulati
i am shopping on myntra for almost last 5 years from now but this time there response is not just awkward its becoming harrasing for me i have placed an order on 23 july 2015 a being human men's purple color polo t-shirt got it on 25 july 2015. Issue was that it didn.T had proper fitting. So i filled return on 9 august 2015 order id: 88230459 and return id: 6134429. It was scheduled to be picked up by 20 aug by myntra specified delhivery courier tracking id: 13142399986 boy from rohtak (haryana) named bittoo. He attempted resheduling pickup for almost days and finally picked up on 14 aug. Till the time it was about to reach myntra warehouse (vector-ecommerce) the return id i tracked displayed cancelled on delhivery website . I immediately contacted both bittoo and myntra. Bitto said talk to myntra and calling myntra they generated new return id and said problem would be resolved by 21 aug for shure. On generating new return id i got call from new courier boy sonu saini to pick the product as told to me by myntra i told him situation and he put it on hold along with that i kept in touch with myntra. Till now everytime i call myntra they said they are working on my complaint and everytime they generate new return id finally generated return id 4 times and everytime a different courier boy calls for pickup and same dialogue it would be resolved within 24-48 hours. I kept calling after 24-48 hours but they were saying same thing again n again. Today when i called on 27 aug after so much of disgusting and shallow behaviour i think they have blocked my personal number from their myntra end on my calling them their number says wrong number u have dialled myntra no: +918043541999 please do something and resolve this issue asap very much angry about this irresponsible and useless behaviour from brand like myntra

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