Complaint Details

Status	:	Resolved
Complaint No	:	0052650/2015
Category	:	Consumer Goods
Date	:	31-08-2015
Subject Line	:	Not Answering Calls and attending Problem - under warranty
Complainant	:	A K Mehta
Address	:	B-174/3, G-One, Green Circle
Complainee	:	Eureca Forbes
Address	:	Plot No.153, Behind S P Bandekar

Complaint Details
Dear Sir,
I had purchased one EUROCLEAN STORM HIGH PRESSURE CLEANER 1112811233014092, ITEM CODE : GFCDEHPST00000 vide Inv. No. 4414101451 & Order No. 441026407 both dated 22-07-2014. No warranty paper was handed by the sales Person Mr. Santosh Dhavne at the time of sale and one year warranty & life time free service was promised. The Pressure Gun of the M/C started leaking badly hence I called Mr. Dhavne, who told me to bring it to their service station. The same was given to their serv. Station at porvorim Goa on 27-04-2015. The Gun malfunctioned just after 9 months ( Four Hrs of operation) of purchase, hence was handed over within the Warranty period (1 Year). On enquiring the Service Manager Mr. Santosh Niloji, No. of times, after a month the replies given to me was that this machine is a failure and we will replace all the machine sold with new ones, which will be launched in a month . This went on for anoyher two months till the new machine was launched in 2nd week of august 2015. And warranty also got over 0n 21st july 2015( 1 year from the date of purchase was over). Now I am trying to contect frantically, Mr. Niloji on his mobile no. 9822157672 from 14-08-2015but he has no curtsy to return my call even once. I have also made several efforts to contact him in his office, the person on the reception asks me my name and try to give him the call but later I get the reply he is not available.
I am made to run from pillar to post for being their customer from decades with all their products. I had to undergo lot of mental strain at the time of purchase of this machine as they were trying to sell me the defective machine. That time also the matter was settled with their higher officials intervention.
Kindly do the needful at your end & resolve this issue at the earliest & oblige. As I am being penalized for no falt of mine.
Awaiting an early and favourable reply from your side.
Yours sincerely,
A. K. Mehta
H/O Poonam Mehta
Customer ID 1011099671
E Mail akm.mehta@gmail.com

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