Complaint Details

Status	:	Closed
Complaint No	:	0052677/2015
Category	:	Consumer Goods
Date	:	04-09-2015
Subject Line	:	Paytm, Unethical behavior, cancelling order without giving any reason,asking me to order again at the increased price
Complainant	:	maibam susanta singh
Address	:	295, 3rd main, 8th cross, viveknagar further extension
Complainee	:	Paytm
Address	:

Complaint Details
Paytm is an unethical online sales website. They would cancel order without giving any reason.

On 27-Aug-2015, I ordered 2 quantity of Mega Spin Magic Cleaning Mop sold by Seller Aggarwal Enterprises for a total of Rs. 1898( price per item is Rs. 950) with a cashback of Rs. 950( Rs. 475 cashback per item) which would have to be credited to my paytm wallet within 24 hours of shipment.
After accepting the order, Paytm cancelled my order on 31-Aug-2015 and paytm did not provide any reason for the cancellation. The cancellation of my order was not because of out of stock since the seller (Aggarwal Enterprises) was still selling the same item on paytm at a higher price than the price I had purchased for. They are now asking me to order again at the with the current increased price.

I contacted paytm customer care and they gave me a ridiculous reason, the item got damaged during packaging so they cancelled the order. They could not give another reason since the item was cancelled before shipping and also the same seller was selling the same item at a higher price. Even if the item was damaged during packaging( anyways they were lying) pack another item as the seller has enough stock. When I reasoned with the customer care personal and asked her to ship my order, she said it cannot be done.


This is the link to the item i had ordered

https://paytm.com/shop/p/aaa-mega-spin-magic-cleaning-mop-HOMAAA-MEGA-SPIAGGA621208451EBBA

Replies