Complaint Details

Status	:	Closed
Complaint No	:	0007162/2013
Category	:	Telecom
Date	:	09-11-2013
Subject Line	:	Mobile Phone replacement
Complainant	:	Shashidhar
Address	:	Purana pool
Complainee	:	Reliance Digital
Address	:

Complaint Details
I purchased a Reconnect Mobile around 6months back. It has 2years of warranty. Recently, My phone stopped working. I approached Reliance Digital in Kukatpally branch of Hyd, A.P. They promised me a replacement within 4days. Its been 15days, still I did not get any response. When I called store, they said - "We have sent a mail for approval, we cannot do anything except waiting for approval". They are saying the same thing for last 10days. I don't know what they want to do. I want my money back. And, now they are saying - "that mobile is not available" and giving me some lower version of mobile which does not have the same features as on my old mobile. I asked for refund. So that, I can buy any other mobile which I like.

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