Complaint Details

Status	:	Closed
Complaint No	:	0007168/2013
Category	:	Non-Compliance
Date	:	10-11-2013
Subject Line	:	Prize claim for 'through the lens' competitons and inconvinience caused
Complainant	:	Hardik Aggarwal
Address	:	Address : flat no- 303, 3rd floor, building no. - 5,Opposite Sultan's Refreshment, 4th Cross, Sri Ramappa Layout, Thaverekere Main road, Bangalore- 560029
Complainee	:	Sony Mobile India
Address	:

Complaint Details
Dear sir,

I participated in official competition of Sony called THROUGH THE LENS conducted through official SONY MOBILE IN Facebook page.The page declared me as a winner of the competition yesterday i.e. 09-11-13. From yesterday i haven't received any email or telephonic confirmation on how to claim my prize nor i have been informed about to whom should I Contact. I tried reaching them through Facebook page and through sony's customer care no. but none of it was helpful.

Personal Details :-

Name : Hardik Aggarwal

Address : flat no- 303, 3rd floor, building no. - 5,Opposite Sultan's Refreshment, 4th Cross, Sri Ramappa Layout, Thaverekere Main road, Bangalore- 560029

City: Bangalore
State : Karnataka

Sex/Age : Male/18

email Id : hardikaggarwal@hotmail.com
(registerd with facebook, through the lens have permission to access this id and inform me upon my winning the competition )

Contact No. - 09986816316

here is the link of official page : https://www.facebook.com/sonymobilein
http://www.sonymobile.com/in/ (bottom left states the contest)

The terms and conditions states that i will have to claim the prize by 10th November,2013 i.e. Today itself or otherwise it will be deemed as surrendered , but i haven't received any details from their side. Then they will say IT WAS I WHO DIDN'T CLAIM MY PRIZE.I have been trying to reach them through Facebook but they are not replying.
I request you to settle this matter.. I will present necessary ID proofs on being summoned upon to claim my prize !

Its the official mobile contest and customer care executives say that they have no information on it.i sent them an email regarding this today and it requires 48 hours to revert back.i called their customer care executives about 10 times, they make me hold for 10-15 min( i have all recordings). then say they don't have specific information on such competiton. Moreover, they didn't let me talk to their senior officials.

my complain is that if they conduct some official competitions and promise prizes then this all should not be done.Is all this faking with loyal customers and causing great inconvenience acceptable?

I have the necessary the images, along with the screenshots.


Sincerely Yours,
Hardik Aggarwal

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