Complaint Details

Status	:	Resolved
Complaint No	:	0007189/2013
Category	:	Consumer Goods
Date	:	12-11-2013
Subject Line	:	No one is there to attend complaints of under warranty products.
Complainant	:	Anil Kumar Gupta
Address	:	Lalganj, Raebareli
Complainee	:	Bajaj Electricals Ltd.
Address	:

Complaint Details
Hi,

I bought a "Gas Geyser(Water Heater)" and "Hot air blower" from "Mangaram agencies, 33/216 Maniram Bagia, Kanpur (Ph. 9336121771)" on 19/10/2012.
Both the products were not working, hence I contacted to the Seller. He asked me to raise a complaint at Bajaj customer care (Ph. 1800-2222-52). I've raised a complaint (Number 3382514).
Customer care executive told me that their serviceman will contact me in 24 hrs. and my problem will be resolved within 72 hours.
But I haven't received any call from Bajaj service center. I have again contacted to custometcare at phone numbers 1800-2222-52 and 022-41280000 several times, and all times got the same reply as "My complaint has been forwarded to higher executives and it will be resolved in higher priority". But as I mentioned that there is "No one in whole Bajaj Electricals to attend customer complaints of under warranty products". I have never received any call from them.

Then after a wait of 2 weeks, I asked for the contact number of service centre/authorities so that I can call them up to get a resolution of complaint. Each time customer care executive gave me different numbers, as given below, but some of them have never picked their phone, and few of then have just given a new date. Behavior of few executives were very rude.

1. I've contacted at mobile no. 9721270222 (Mr. Prabhas Chandan, Head Service Department) : Few times picked the phone and told me that someone will visit to my place in next 24 hrs. but no-one came. Later-on stopped picking phone.
2. Then contacted to Mr. Hari Krishna pandey, Service Manager (9797812555) several times: Never picked the phone.
3. Contacted Anurag from Lucknow office (9935547739) several times: each time given a new date with an statement "I'm not only customer who are facing the problems, there are many more, so they will attend the complaint next week or so."

Almost, one month of complaint has been over, but till date no one has get a change to just visit to customer place and check what is the problem with the product, so we can imagine how much time they will take to resolve that.

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