Complaint Details

Status	:	Closed
Complaint No	:	0007213/2013
Category	:	Consumer Goods
Date	:	18-11-2013
Subject Line	:	Not Recieved the Product after Payment
Complainant	:	PREMAL SHAH
Address	:	ADAJAN
Complainee	:	Shopclues.com
Address	:

Complaint Details
Order No.8045675. I ordered Philips Trimmer from M.s Shopclues on 28/10/13 by paying through Credit card.It was mentioned on the website that it will get delivered in 5-6 days. So it was suppose to get delivered on 06/11/13. After to many follow ups upto 9th i got a message from shoclues & courier partner that it has been delivered. Though i haven't received the same till now. immediatey i lodged complain in both M/s Shopclues & it courier partner M/s Aramex. Both of them are commiting everytime i call them that it will get resolved in 48hrs etc. But till now there is no feedback or commitment fulfilled from them. Till i am waiting for the product.
1. There is no escalation levels clearly mentioned on the website.
2. There is no clear way to identify what is my complaint no and whats its latest status.
3. The process of taking decision of refund/redelivery is taking 7 days everytime i call the.
4. They are denying to refund my amount.
5. No clear cut approach from customer care executives.
I LODGED COMPLAINT IN CRCC ALSO VID COMPLAIN NO. 0007185/2013. BUT ITS NOT APPEARING NOW.

Replies