Complaint Details

Status	:	Closed
Complaint No	:	0053428/2015
Category	:	Consumer Goods
Date	:	08-09-2015
Subject Line	:	New Asus zenfone 5 mobile phone gets over heated, does not charge well even after 4 rounds of company repair
Complainant	:	kanhaiya prasad baranwal
Address	:	#23/1, Venkatappa Streer, Chikka Mavalli, Bangalore
Complainee	:	Asus mobile (http://www.asus.com)
Address	:

Complaint Details
I bough Asus zenphone-5 3 months back in May. It went dead 2 months back. I have visited Regenersis customer service center near VV Puram, Bangalore-4 and each time they would say motherboard has been replaced and it should be fine now. Everytime I returns back expecting that it would work fine now. But it does not.
I have visited the customer service center at least 8 times, 4 times to deposit mobile phone, 4 times to collect it managing time out of very busy schedule.
I am very disappointed with the service response. Asus should stop marketing this product without proper QA testing.

Asus product Details information: Model A501CG
Serial No. F4AZFG00P797
RMA # INAW580294

Replies