Complaint Details

Status	:	Closed
Complaint No	:	0053474/2015
Category	:	Consumer Goods
Date	:	13-09-2015
Subject Line	:	Company Not Accepting Outdated/Substandard Product Shipped
Complainant	:	Prakash Mane
Address	:	101, F-13, New Brahmand Phase 7 CHS Ltd
Complainee	:	Amazon India
Address	:

Complaint Details
I had placed a order for Philips Avent Product worth Rs. 13,000/- from Amazon Indian E- commerce platform on 28th Jul’ 15.

The product arrived on 13th/14th Aug’ 15 and was in one of the worst condition. The package was received by my parents. The actual box was seems to be opened earlier and the inside material were also not packed properly. This look like that we have been given an outdated/out of stock and very old material. Some of the items look dirty too as if it has been years or someone had already used the product.

We immediately initiated for a claim as per Amazon A to Z Guarantee within 10 days of receiving the product on 18th Aug’ 15. But instead of taking back the product the website asked us to send pics of the product within 3 business working days, which we couldn’t do.
Now when we re-initiated the claim process and sent the pics to Amazon, the company has denied the claim.
We haven’t used the product as this will have adverse affect on our new born baby.
Order Details:
E-Commerce Platform: Amazon.in
Seller: Cart2India SLP
Product: Philips Avent ISIS iQ
Order No.: 402-9742198-6841149

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