Complaint Details

Status	:	Closed
Complaint No	:	0053481/2015
Category	:	Automobile
Date	:	14-09-2015
Subject Line	:	Defective Car sold by Volkswagen
Complainant	:	Mohit Luthur
Address	:	G-28, Tulip Gardens, Sushant Lok2, Sector 57
Complainee	:	Volkswagen India Pvt Ltd
Address	:

Complaint Details
Hello,

Complaint number: CCR 31937

I purchased a New Vento (2015 model) on the 29th of August, 2015 from Frontier Autoworld Pvt Ltd, Gurgaon. Of course, as any customer would be, I was pretty enthusiastic and excited to own a piece of German engineering.

Most short-lived period of happiness of my life. VOLKSWAGEN HAS SOLD ME A DEFECTIVE CAR. There are 3 defects -
1) FAULTY ALIGNMENT - The car's alignment is not correct. The car does not drive straight. This is even after I've spent a total of 9.5 hours over 2 visits to the VW workshop in Gurgaon. WHO IS RESPONSIBLE IF THERE IS AN ACCIDENT BECAUSE OF THE FAULTY ALIGNMENT?
2) STEERING WHEEL NOT CENTRALIZED - The car's steering wheel was not 180 degrees straight. It had to be dismantled at the workshop and put back. This is a manufacturing defect.
3) DISFUNCTIONAL HORN - The horn does not work when pressed from the left side.

VOLKSWAGEN NEEDS TO REPLACE THIS CAR WITH A NEW, PROPERLY-FUNCTIONAL VEHICLE. For a detailed account, continue reading below:

I have raised a complaint with Volkswagen Customer care about this issue - Complaint number: CCR 31937

In a week from purchase of the vehicle, I began to notice that the car is veering towards the left when I drive straight. Odd in a new car, isn't it? I thought so too - and on the 8th of September, 2015, I took it to the Volkswagen workshop in Gurgaon - Frontier Autoworld Pvt Ltd. They took 4 hours (for alignment, really??) and then gave the car back saying it was fixed.

Great. I tried it again and this time the car was pulling towards the right when driving straight. I took it to the same service center (Frontier Autoworld Pvt Ltd.) again on the 10th of September, 2015. They kept me there for 5.5 hours, fixing this and that, taking multiple test drives and finally gave it back to me. Turns out, even the steering wheel was not 180 degrees straight. They had to dismantle the steering wheel, and put it back. Now the horn does not work when pressing it from the left either.

The alignment of the car is still not correct. The car still does not drive straight. I've now stopped driving this car because it is unsafe for me to drive. The horn does not sound and the vehicle alignment is not right. The steering wheel has been manually de-assembled and then put back by the Volkswagen workshop in Gurgaon. Does this mean that the Airbags will now not deploy in case of an impact? I don't know. With a car that has so many manufacturing defects, I cannot be sure.

I feel cheated now because even after spending 10 Lac rupees on a new car, I cannot drive it. I HAVE BEEN SOLD A DEFECTIVE CAR BY VOLKSWAGEN AND IT NEEDS TO BE REPLACED BY A FULLY-FUNCTIONING NEW CAR.

Is there anyone here who can help?

Regards,
Mohit Luthur

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