Complaint Details

Status	:	Closed
Complaint No	:	0007236/2013
Category	:	Computers & Accessories
Date	:	19-11-2013
Subject Line	:	Cheated by DELL
Complainant	:	Consult Cubatic EPC Pvt Ltd
Address	:	C-30/A Kalkaji
Complainee	:	Dell
Address	:	G-1, Bajaj House, 97 Nehru Place, New Delhi - 110019

Complaint Details
I had bought a Dell Destop from Digital Retail India Pvt Ltd on 7th November 2013 which was installed on 11th November 2013. As we started it the computer had a problem of restarting again and again. We called up Dell for a replacement however according to them its a 100 day old System so they cant provide a replacement and that this system is shipped without a windows. However we have been given a desktop with windows loaded by the Digital retail company. Now as a customer I have bought a new pc and the first day of working it has this problem. Dell is asking me to go through a troubleshooting process to identify if its a software or a hardware problem. I as a customer want to ask that I have bought a new machine and why should I even bother to go through this process at the first place as its a new machine not a 5-6 day old machine. Please help me as I have been fooled by Dell and their retailer. thanks Vishal Mehan

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