Complaint Details

Status	:	Resolved
Complaint No	:	0053516/2015
Category	:	Consumer Goods
Date	:	20-09-2015
Subject Line	:	Bajaj Electrical Not honouring Storage Heater Warranty
Complainant	:	Sachin Balasaheb Pawar
Address	:	Lotus-111, L & T Serene County, Gachibowli, Hyderabad
Complainee	:	Bajaj Electricals
Address	:

Complaint Details
I had purchased Bajaj Majesty 15 GPU storage water heater in 2012. Recently, there was water leakage from the heater, hence I called customer care on Aug 21, 2015 and submitted cservice request (Complaint No. 7550816). The technician from the service center visited on Aug 22, 2015 suggested tank replacement a tank is under 5 year warranty, replacement will be free. There after there was no actions for 2 weeks from service center irrespective of follow-up and eventually ticket was also cancelled. After new ticket (7641584-1)& escalation, technician visited with new tank on Sept 07, 2015 realizing that for 15 GPU tank cannot replaced, complete heater has to be replaced. He said that Electricals will call you and replace heater. No call from Bajaj Electricals till today. I wrote a mails to Bajaj Electricals, there is no response.

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