Complaint Details

Status	:	Closed
Complaint No	:	0053519/2015
Category	:	Travel
Date	:	20-09-2015
Subject Line	:	Not received confirm booking for Dubai resort though error was from CM
Complainant	:	chirag paunwala
Address	:	B-37, goverdhan row house, bh. piplod jakat naka
Complainee	:	club mahindra holidays
Address	:	Mahindra Holidays & Resorts India Limited Mahindra Towers 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai – 600 002. Tamilnadu, India. Tel : +91 (044) 3988- 1000 Fax : +91 (044) 3027- 7778 Corporate Office Mahindra Towers, 1st Floor, "A" Wi

Complaint Details
Dear Sir/Madam
My membership ID is 2627138 and waitlist number is 167813
Name: Mita Chirag Paunwala

I have tried to book for Dubai, 1BR. As I am the first time doing the booking under CM, I have started it at midnight of 1st August for Month of November and then also in an early morning. But the window for the month of November was not started during that time.

At 9.30 AM on 1st August, when I have started to do the procedure on the website, it was hung. Simultaneously I have tried it through your call centre also, but it was also continuously busy.

I got the turn at around 11.30 on customer care and that is also after 30 minutes of waiting on the line.


(1) Because of the website as well as call center problem, customer (red studio) has mantle harassment. We have already booked the flight tickets and now because of the wait list, my entire planning is disturbed. CM has already agreed about the problem of the site and I have proof for the same.

(2) On the other side, they are offering the complimentary trip of Dubai to new members. This is literally harassment from your side.
Please clarify as soon as possible... I think there is the serious fraud from their end because if the site was not working as well as customer care numbers were engaged, how all bookings were confirmed?

I am writing you mail as a last hope. I have already complained to club Mahindra with following complaint Numbers.
MHRIL=008-218-773
MHRIL=008-388-142

Note: As per them, there is no vacant room in Dubai property. Yesterday ( 19/09/2015 at 9:00 PM) When I have checked, it shows vacancy in the property. Even it shows available on the www.booking.com website.

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