Complaint Details

Status	:	Closed
Complaint No	:	0053527/2015
Category	:	Consumer Goods
Date	:	21-09-2015
Subject Line	:	Non delivery of Product
Complainant	:	Sumit Kumar
Address	:	504 Shashmira Centre 176 Vidyanagari CST Road Santa Cruz East Mumbai
Complainee	:	Provogue
Address	:	105/106, Provogue House, 1st Floor, Off New Link Rd, Andheri (W), Mumbai-400 053, India

Complaint Details
I had ordered a watch from www.provogue.com on 10 August 2015. They had promised to dispatch the watch in 21 days. It has been more than 41 days and they have not dispatched the watch yet from Provogue’s office/warehouse. They took the money upfront. They are not responding to emails, they are not picking up calls and they are not replying to tweets either. Any effort to reach their office to enquire about the delivery has proved futile. Please resolve this issue and help me get refund. Details are:
Order number: 186856498
Date ordered: 10 August 2015
Order Amount: INR 299
Item ordered: GENTS WATCH-103732-BK-022-F
I want Provogue India to pay me INR 1,00,000 due to loss of my time, losses incurred due to non-delivery of the product (I was relying on the product) and the mental exhaustion. It has taken a significant amount of my time and energy to reach them, which has been unsuccessful.

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