Complaint Details

Status	:	Resolved
Complaint No	:	0053568/2015
Category	:	Consumer Goods
Date	:	26-09-2015
Subject Line	:	Service Fraud / AMC FRAUD.
Complainant	:	V. SathyaMurthy
Address	:	Site No 26A, Viswabharathi Park, Kaikatti Pudhur, Avinashi
Complainee	:	Eureka Forbes
Address	:

Complaint Details
I’m Sathyamurthy and My customer ID is 1003239775.
I have an Aqua Guard iNova water filter for which the AMC for 3 years was paid on 17th September 2014.
3 months once service and filters replacement on every 6 months was the agreement made.
Once your people got the money no one came for service.
I had launched a complaint on your customer care and the reference number is 83535604.
So far no one responded from your Customer Care.
Why the company collects money for AMC if they cannot do that?
After multiple calls to the customer care one person came and replaced the filters.
But they do not want to talk why they didn't come to service the machine for one year.
I expect my money to be reimbursed immediately for the one year service missing or the AMC extended to one more year.
The emails which I sent to the company was deleted without being read...See attached file.
Please advise what to do?

Replies