Complaint Details

Status	:	Closed
Complaint No	:	0053590/2015
Category	:	Travel
Date	:	30-09-2015
Subject Line	:	lost baggage with airasia
Complainant	:	Girishkumar Motwani
Address	:	HAL , L B shastri nagar
Complainee	:	Airasia
Address	:

Complaint Details
Dear Sir/Madam,

My name is Girishkumar Motwani. EMail id is higiru5678@gmail.com
I want to file an official complaint against Air Asia for my lost baggage.
I traveled on 17-18 sep from Vishakhapatnam Airport, India to Lombok Airport, Indonesia.
Ticket was booked through Air Asia website.

These are flight details:
Vishakhapatnam to Kuala Lumpur - Flight AK 82 - 17 sept 2015, departure time 9:55 PM
Kuala Lumpur to Lombok - Flight AK 308 - 18 sept 2015, departure time 8:40 AM
PNR : SCWYQM

I cheked in 4 baggages at Vishakhapatnam Airport. It was a fly through flight.
So i was supposed to collect all checked in luggage at destination Airport, i.e. Lombok.
But when i reached Lombok on 18 sept at around 11:45 AM, i received only 3 baggages.
I immediately reported about my lost baggage to the airport authorities.
One of the officer named Saufi collected required details from me with scanned copy of my passport and boarding pass and handed me Airasia's PIR(Property Irregularity Report)
PIR number : 025075
He sent an email to the respective teams at Kuala Lumpur and Vishakhapatnam airport to check for my lost baggage.
But nothing was done until next 10 days.
I had my return flight from Lombok to Kuala Lumpur to Vishakhapatnam on 27 sept 2015.
I personally met Air Asia personnel at all these 3 airports and requested them to find my lost luggage.
I also sent email to AirAsia Nodal officer at NodalOfficer_IN@airasia.com & Appellate_IN@airasia.com stating entire incident.
But till now i have not received any reply from Air asia.

I kindly request you to help me in this matter.

Thanks
Girish

Replies