Complaint Details

Status	:	Closed
Complaint No	:	0053687/2015
Category	:	Insurance
Date	:	13-10-2015
Subject Line	:	Regarding Health Insurance premium hike arbitrary @ ICICI Lombard Family Floater policy no.- 4034i/FFH/83822170/00/000
Complainant	:	Amitabh Rajan
Address	:	Chetan Sadhan Institute Main Road, Juran Chapra Muzaffarpur
Complainee	:	ICICI Lombard General Insurance Company
Address	:	ICICI Lombard General Insurance Company Limited Interface Building No. 11, 401/402 4th Floor, New Link Road Malad (W), Mumbai - 400064.

Complaint Details
Dear Sir / Madam,

Writing this mail after communication with all officer till from customer support to Grievances Redressels step 2 & step -3 not responded yet. Even put this matter to all concern officer and officials of policy regulators in India.

Please find below reply from ICICI grievance's Redressels staff of ICICI Lombard General insurance:-

Dear Mr. Amitabh Rajan,



We write this with reference to our email below.



As per our telephonic conversation yesterday, we have reviewed your concerns and regret to inform you that the old plan cannot be issued as it is already withdrawn from the market as per IRDA guidelines.



We sincerely apologise for the inconvenience caused to you.

Regards,
Mitali Thaker
Service Quality Team
ICICI Lombard General Insurance

Please find below some points that must be raised in customer mind as and when they will misguide or miss-sale.

1. Details for any update must be shared to the existing customer or must be fully educate at the time of insurance purchase as per the IRDA guidelines.

2. When I purchased this policy in

Year 2009-11 then its premium value - 10656

Year 2011-13 then its premium value - 10656

Year 2013-15 then its premium value - 12596 when inquired tell us premium hike due to age slab change. Its OK

Year 2015-17 its charge hike to almost double premium value -20271. Its quite difficult to the customer having well planned expense plan for all future coming expenses. Because being customer he simply run so many additional policies which premium value almost fixed and if changes then its amount is minimal.

My point is why not you aware to the customer when the changes made through mail, phones or SMS. Intimated at the time of premium renewal simply blackmailing with the customer.

3. When I got message on 31st August for premium renewal then I make a call to the customer executive for premium clarification then he given me interaction ID on mail,sms and verbally and told me you will get reply within 7 working days.

No reply made till 22nd september then I again make a call then misbehaving and threat me move on wheather you want to move and i cant give you a written reply on mail. At last write a mail to all related persons with same mail which i got on 31st August.

4. When I got a reply from customer services he simply tell us premium hike a.) Due to service tax b) policy changes from FFH to CHI.

5. Do you think with this kind of reply customer can understand the details ? When reply on this mail then threat me your policy will be cancelled ?

6. At last I got a mail from your side in details then I little bit satisfied with the clarification. Sir /Madam do you think its a justice with customer tomorrow you asked me pay 40000/- then what can I do.

7. As per the IRDA guidelines which is vailable on the wesite any changes must be update to the customer well in advance.

8. You informed simply at the time of policy renewal so that policy holder have not sufficient time to take decision or port his policy to other compnay also.

9. My complain is lying with company from last 1 month at last got final deniel on 07.10.2015 from greivances rederessel step -2

Please brief me completely details

1. What is Life time ?

2. Please guide me for premium frequency updation for life time ?

3. What are the pros and cons ?

Please look into the matter on priority and do the needful.

With thanks & rgds,

Amitabh Rajan

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