Complaint Details

Status	:	Closed
Complaint No	:	0053706/2015
Category	:	Telecom
Date	:	16-10-2015
Subject Line	:	Dalyed MNP request and irregularity in Bills
Complainant	:	MNP delayed for postpaid connection
Address	:	ahmedabad
Complainee	:	BHARTI AIRTEL
Address	:

Complaint Details
Dear M/s Airtel,

MNP of mobile no: 9998130698

It is really unfortunate, frustrating and disgraceful service provided by your customer care executives and airtel store managers (isanpur) to complain off.

Mobile No : 9998130698
Connection Type: COIP (post paid)
Request: MNP grant to other service provider
Reason: call drops, network problems, billing irregularity

MNP grant was intentionally denied/delayed by providing one or other false reasons.

Detailed description:
Mobile no. mentioned in subject was asked to grant portability with all due and advance payment to airtel dated in september. but mobile number (postpaid) was intentionally delayed to grant portability permisson (yet awaited) by different contact persons of airtel service providers.

Service provider company was falsly misguiding customers regarding partabilities.

Airtel store personal(isanpur): said that protability will be granted after advance payment of all dues and next month bill amount.

Custemer care executive 1): Not possible to do portability as it is CUG connection (but already had portability transfered from airtel to vodafone in past also evnthough it was CUG connection.

Customer care executive 2): said portability can be given only if you convert your CUG plan (149) to my plan of 199 rs. and he deliberately asked me to do payment of only 111 rs additional. this was money fraud on face.

Customer care executive 3): said portability can be given if you submitt you hardcopy of NOC letter to airtel store manager (who is unavare of such procedures) and he will forward your request to MNP departement. after all these discussion, I requested to take my NOC on mail or on phone as store personals are unaware and denied same procedure to do. then he agreed to take noc on phone and gave assurance to forward MNP request grant.

My complaint with service provider is that how deliberatly they are taking it granted after post paid connection. In past there have been many complaint against Airtel billing services. These is kind of official fraud being run by so called reputed public limited company.

I am having all these communications recorded with me for proof if anybody wants.

I am about to ask TRAI to come up with some guideline on postpaid billing rules, CUG portability myths.

these was really not fastest but fraudster service provider

regards
amishkumar patel
9998130698

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