Complaint Details

Status	:	Closed
Complaint No	:	0053716/2015
Category	:	Consumer Goods
Date	:	17-10-2015
Subject Line	:	Defective TV Set
Complainant	:	Aakash Kale
Address	:	Lokhandwala Residency, Worli
Complainee	:	Samsung Electronics
Address	:

Complaint Details
I had purchased a Samsung Smart TV costing over 1.25 Lakhs and its display panel had a problem just within 3 months of purchase. They replaced the TV set but once again after 1 year the same problem occured and now they are saying its not under warranty hence they cant replace the part. A new display panel is costing me Rs. 50,000/- and they are only giving a warranty of 1 year with it! Have asked them for a 3 year warranty which they are refusing!Having experienced the same problem twice, i am skeptical about the product quality itself and even if i pay 50K i am sure it wont last more than 2 years! Need resolution to this matter.

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