Complaint Details

Status	:	Closed
Complaint No	:	0054616/2015
Category	:	Consumer Goods
Date	:	21-10-2015
Subject Line	:	Not Trust with Flipkart/WSRetailer-Order cancelled without notification for MOTO X Play PREPAID (16,749+15,344=32,093/- ) Order
Complainant	:	SAVANANAN
Address	:	#21/10, Gramma st, Purasai
Complainee	:	Flipkart.com
Address	:

Complaint Details
Order ID: OD104176905982856000 (1 Item)
Seller: WS Retail Review Seller
Order Date: 15 October, 2015 6:26 PM
Amount Paid: Rs. 16749 through Credit card
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Order ID: OD104177478671628000 (1 Item)
Seller: WS Retail Review Seller
Order Date: 15 October, 2015 8:01 PM
Amount Paid: Rs. 15344 through Credit card
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I ordered Moto x Play ( Amount paid via Credit Card - Proof of Prepaid order details image attached... ) on Flipkart Big billion Day with offer price also with exchange mobile offer on Order Date: 15 October, 2015 6:26 PM ,
flipkart ekart courier(2 seprate orders but same tracking ID) try to delivery for me in Office at 17th Oct 2015 after noon around 12.30PM, courier guy asked me i need exchange old for delivery( moto e 1st Gen mobile IMEI No : 359299059078076/359299059078084), that time of delivery i told to guy "i need delivery on monday(19-Oct-2015) so sheduled delivery for fixed monday"
That guy ok i will be update to delivery for monday ...
Note: - i rised one email to flipkart cs@flipkart.com i need one moto x play today delivery for 16,749.00 / another one monday delivery because of that order had exchange mobile ... but I dont no Flipkart 2 orders merged with one package of etracking ID.. Its not my mistake, flipkart mistake ...

But SAME DAY I GOT ONE sms from VM-EKARTL - " Hi! The Repalcement for the order Moto X Play+1 more items would be delivered before 9pm by Rajesh P <09952654269>. Request you to keep the item ready for return." I called to Rajesh P <09952654269>, said that already scheduled to monday because of 2 ORDERS MERGED WITH ONE (Exchange mobile monday to give and get new mobile) SO I NEED MONDAY DELIVERY

But Flipkart cancelled my order without my permission or notification on 18-Oct-2015. on time of saw that cancelled order massage in mobile i stocked ...!!! What doing Flipkart !!!!

Suddenly call to flipkart toll free no... i Request to please stop cancel request I NEED ONLY MOTO X PLAY PRODUCTS ONLY but no proper response from cs...

After i called to local delivery guy (Rajesh P ) said that " automaticalled cancelled (RDO) ur by flipkart"

I NEED ONLY MOTO X PLAY ONLY SAME OFFER PRICE

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