Complaint Details

Status	:	Closed
Complaint No	:	0054793/2015
Category	:	Others
Date	:	27-10-2015
Subject Line	:	Housefull: Order # 79394
Complainant	:	Prem Singh Bisht
Address	:	N-413, Piyush Heights, Kheri Road, Sector - 89
Complainee	:	House Full International Ltd.
Address	:	Plot No. – 15, C-3, WICEL Compound MIDC, Opp Seepz Main Gate Andheri (E),

Complaint Details
Hi
I have placed the order of dining table set on 26th August 2015 vide order no. 79394 and on 3rd October 2015 I have received the 3 boxes of order. In all three boxes the product contain 2 chairs each. The dining table was missing and in this regard, I have contacted to Housefull but they are unable to answer. After 4 days rigorous follow up, they have accepted to table was not dispatched and will be delivered on or before of 19th October 2015. But when I have not received any dispatch tracking no. by 17th October 2015, I have again contacted to Housefull and their customer executive told me that, she don't have any idea and Mr Rahul Ingle will contact to you during the day, but have not received any call. In this regard, I have written a mail to Mr Rahul also but there is no revert back. I have a question with them that, if I have paced a order on 26th August 2015 and table was missed by them to dispatch and have made a complaint on 3rd October 2015, It should be reached to me within one week but nobody is able to answer it.

Further, I have received a call from Rahul of Housefull Furniture on 20th October 2015, that the dining table was reached to Mumbai and he was supposed to dispatch the table on 23rd October 2015 as well as providing me tracking no. on 24th October 2015. But same as the past experience, when I called to him on 25th October 2015, there is no single step is taken but he is providing fresh date for dispatch.

I have also called to customer care as well as discussed with Mr. Rahul, regarding replacement of damaged chairs, which was supposed to replace on 26th October 2015 as per Jasbir mail on 8th October 2015, but there is no clue about replacement and customer care executive told me that they don't have stock, I have simple question. If you haven't stock, why are you accepting order, also you are wasting my time and money as well as your time. This is totally non-professional answer.

keeping in view of last two months experience (whereas they have simply deliver one dining table set, but they have failed to deliver even in installment), need to cancel my order and refund the amount paid by me on 26th August 2015 as soon as possible as I want to get rid from it, but there no answer about it also.

So, request you kindly follow up with them and help me to get back my money.


Best Regards,

Prem Singh Bisht

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