Complaint Details

Status	:	Closed
Complaint No	:	0054795/2015
Category	:	Service Provider
Date	:	27-10-2015
Subject Line	:	SELLING USED MOBILES IN NEW BOXES
Complainant	:	ANKITA UPADHYAY
Address	:	66/12 goarkho basi road , babutala , nagerbazar
Complainee	:	RELIANCE DIGITAL EXPRESS MINI
Address	:	opp BHAGABATI PARK , NAGERBAZAR

Complaint Details
I brought two mobile from this digital express mini shop
They sold a brand new set which is expected to be unused .
But within a month one of mobile brought on 12th March,2015 started giving touch issues so, I went to Nokia centre for servicing .
They showed me that the IMEI number is registered a year back and its not in warranty .
Still I struggled a lot and finally my mobile was serviced .

Now since one month the other Lumia 1320 is having issues. The phone is almost like a toy , it's neither starting neither getting off . Find I agree technical defects may occur so , I again went to Nokia service centre and this time they showed the same thing . IMEI number was registered a year back .

This is not at all expected .
I registers a complaint with there toll-free number

But after 24 hours I get a reply that your issue has been resolved whereas my phone is still at my home in same condition and they have not extended warranty.

I went to there shop , had arguments with them they told we don't have the bill with us . Later they told we will extend the warranty with Nokia .

Today they called me and told that
Mam u please go to Barasat service centre it can be resolved there. I asked them when the mobile is in Warranty then why would I travel that far from my home to get it serviced.

What I can understand from the complete analysis is they are selling used mobiles and then they are wrapping it up it in new box and selling it off .

Below is the IMEI number of the two handsets I purchased with date


Nokia Lumia 1320
IMEI: 359179051232121
Dt: 12/03/2015

Nokia Lumia 1320
IMEI: 359179051199148
Dt: 29/03/2015

Below is the reference concern numbers which I logged with reliance and they closed it

700084855
700084857

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