| Status | : | Closed
|
| Complaint No |
: | 0054795/2015 |
| Category | : | Service Provider |
| Date | : | 27-10-2015 |
| Subject Line | : | SELLING USED MOBILES IN NEW BOXES |
| Complainant | : | ANKITA UPADHYAY |
| Address | : | 66/12 goarkho basi road , babutala , nagerbazar |
| Complainee | : | RELIANCE DIGITAL EXPRESS MINI |
| Address | : | opp BHAGABATI PARK , NAGERBAZAR |
Complaint Details
I brought two mobile from this digital express mini shop
They sold a brand new set which is expected to be unused .
But within a month one of mobile brought on 12th March,2015 started giving touch issues so, I went to Nokia centre for servicing .
They showed me that the IMEI number is registered a year back and its not in warranty .
Still I struggled a lot and finally my mobile was serviced .
Now since one month the other Lumia 1320 is having issues. The phone is almost like a toy , it's neither starting neither getting off . Find I agree technical defects may occur so , I again went to Nokia service centre and this time they showed the same thing . IMEI number was registered a year back .
This is not at all expected .
I registers a complaint with there toll-free number
But after 24 hours I get a reply that your issue has been resolved whereas my phone is still at my home in same condition and they have not extended warranty.
I went to there shop , had arguments with them they told we don't have the bill with us . Later they told we will extend the warranty with Nokia .
Today they called me and told that
Mam u please go to Barasat service centre it can be resolved there. I asked them when the mobile is in Warranty then why would I travel that far from my home to get it serviced.
What I can understand from the complete analysis is they are selling used mobiles and then they are wrapping it up it in new box and selling it off .
Below is the IMEI number of the two handsets I purchased with date
Nokia Lumia 1320
IMEI: 359179051232121
Dt: 12/03/2015
Nokia Lumia 1320
IMEI: 359179051199148
Dt: 29/03/2015
Below is the reference concern numbers which I logged with reliance and they closed it
700084855
700084857
Replies
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