Complaint Details

Status	:	Resolved
Complaint No	:	0054898/2015
Category	:	Consumer Goods
Date	:	05-11-2015
Subject Line	:	Fire extinguisher invoice copy not received
Complainant	:	Sanjay Garg
Address	:	P 27 Priyadarshini Paramount, Hoshangabad Road, Bhopal
Complainee	:	Eureka Forbes Ltd
Address	:

Complaint Details
Dear Sir,

This is to bring in to your kind knowledge that I have purchased one domestic fire extinguisher through your sales person Mr Satish Malviya and Mr Saheb Ali (Bhopal) on 11th July 2015 through cheque no. 339119 Punjab and Sind Bank dated 11 July 2015 of Rs 2700/-, which has been cleared from our bank on 20th July 2015.

I have been assured by your sales team that I will get its invoice copy within 15 days after the clearance of cheque.

But sorry to inform you that till date neither I have not received its invoice copy nor insurance copy nor a travel bag (which has been promised by Mr Satish Malviya) even after a lot of follow up with Mr Satish Malviya and Mr Saheb Ali.

Last week Mr Saheb Ali provided me a bill with customer i d 1011965210.

Since, till date I did not receive any product logging message from Eureka Forbes for fire extinguisher, so to make it confirm I called on toll free no. of Eureka Forbes, then I came to know that this customer id is registered with some other name and for different product.

Regarding all of this I have informed to Mr Rajesh Aggarwal (MPCG Head) and
Mr Akram (Bhopal Branch Head)

You are kindly requested to please look in to the matter very seriously and help me in getting its invoice copy.

Replies