Complaint Details

Status	:	Closed
Complaint No	:	0054899/2015
Category	:	Consumer Goods
Date	:	05-11-2015
Subject Line	:	cheating of trackon couriers & its franchisee agent
Complainant	:	COURIER CO. (TRACKON) & AGENT CHEATED ME
Address	:	87, SADAR BAZAR, MEERUT
Complainee	:	trackon couriers pvt. ltd.
Address	:

Complaint Details
I gave a parcel for courier to Trackon courier franchisee located in Sadar, Meerut (UP) on 12 October 2015. He charged me Rs. 125 as courier charge which I paid. But after a week (19 october), my parcel returned back ‘undelivered’ excusing that they don’t have service in that area. Actually, the parcel was to be sent at-

Amazon Seller services private limited
C/O TCI Supply Chain Solutions, Khasra No. 4/21, Gurgaon- Patau Jhund Sarai
Viran Village, Farukkhnagar post
Gurgaon, Haryana 122505
When I asked the trackon franchisee person to refund my paid money (Rs. 125) as they were not able to deliver! But he simply refused in a bitter manner. He’s saying he won’t refund any amount.

I want to ask! Why? Why the company took my parcel when it knows it couldn’t deliver to that area! And what about my loss of a week that the company holded my parcel with itself? Why they’re not refunding my money?

I’m deceived. The question is not limited to just refund of Rs. 125, but the manner in which the courier company & their franchisee are looting. They should be heavily punished by fines.

I then gave my parcel to another company (DTDC courier, tracking no.Z69670570), who succesfuly delivered my parcel to its destination.

Kindly help me!
(receipt & other proof attached)

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