Complaint Details

Status	:	Resolved
Complaint No	:	0054905/2015
Category	:	Consumer Goods
Date	:	07-11-2015
Subject Line	:	Purifier Returen request given on 18th June 2015 but still no one visited at my home for collecting
Complainant	:	Sumit S Pawar
Address	:	201, B8, Giriraj, ECO Gram project, Shikrapur, Pune
Complainee	:	EUREKA FORBES
Address	:	Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai, India.

Complaint Details
I have Aquaguard Reviva RO+UV purifer product on my home. I have purchased this product from Eureka Forbes official online site on 17th May & received product by courier on 23rd May. Following are some details regarding this- Cust.ID- 8000600577 Mob.no.7030468368/8055416431, Order no.-100007776 Inv no.- 7165900656 DC no.- 25527461. After many many followups by call on following phone no's my installation done on 9th June. -07483038789 -02230449700 -02039883333 -18602003434 -02230449841. To buy this product there was many calls i received & assurance given me for best quality of water with respect to TDS removal & Taste enhancing. But after using this product i & my family members very disappointed because the product is decreasing only TDS level & not enhancing its Taste. I am saying this because My friends using other manufacturer product & it is having great taste of water with same specifications provided in your product i.e RO+UV+ TDS regulator & Taste Enhancer Cartridge. When I received calls to buy this product, at that time also i mention this concern of taste & Eureka team member assured me for great quality of taste since Eureka forbes is well known firm from many years in Water purifiers, but again i am saying i am very very disappointed regarding too slow customer service & quality of product. There is one other issue regarding Complimentary products i.e While purchasing product which shown on site & also told by sales team member that there is -Aquaguard on go personal water purifier & -Book of unique mocktail recipe. but i don't received any of this product despite of mails on shopping@eurekaforbes.com. And I have not receive any reply from this mail. By customer care no. i have got service request no. 92064177, but from this also i don't get any reply & response. After facing these many problems i decided to return product since it is having 30days money back gurantee, so for product returning i have made complaint on 18 th June & service request no.92138237 provided me & still no service person visited my home. From 18th June i am contacting with customer care through calls & mails. I have mail eureka forbes on shopping@eurekaforbes.com, customercareofficer@eurekaforbes.co.in, customercare@eurekaforbes.com & call on 07483038789, 02230449700, 02039883333, 18602003434, 02230454001. Everytime i get reply that in 24/48 hrs i will get call by technician & he will come at my home but no come till date. Some customer care officers provided me there seniors no. but no one pickup call.

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