Complaint Details

Status	:	Closed
Complaint No	:	0054914/2015
Category	:	Consumer Goods
Date	:	07-11-2015
Subject Line	:	Faulty Phone - Refund
Complainant	:	Suryakant Goel
Address	:	2E 15, BP, KAUSHALYA FURNITURE, NIT, PANCHKUIYAN RD
Complainee	:	Snapdeal.com
Address	:

Complaint Details
Dear Sir

I purchased a phone as a gift for my parents via snapdeal via order # 9647189104 dated 30th Oct 2015. My parents received a faulty phone so as per snapdeal policy I tried to process a refund online but it gave an error and asked me to contact customer service. I sent Snapdeal a screen shot of that error and asked them to process a refund but instead and without my approval they sent a replacement phone, which I do not want anymore. My parents instead want some other phone.

I have tried contacting snapdeal and as per their policy would like a refund. I would be happy even if they give me credit of the same amount so I can make purchase from their website. But they are not sticking to their advertised policy.

Please assist

Thanks & Regards
Surya

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