Complaint Details

Status	:	Closed
Complaint No	:	0054920/2015
Category	:	Others
Date	:	10-11-2015
Subject Line	:	SERVICE CENTER RUINED MY HANDSET
Complainant	:	Hitesh Talreja
Address	:	C 34 sagar society kopri colony thane east 400603
Complainee	:	APPLE
Address	:

Complaint Details
Hi i have an iphone 5s imei :351983063031868 i have escalated the issue with higher authorities with apple care but

nothing seems to work, so i thought of writing it to you. i submitted my device having battery issue o 28th September

2015, the service center handed the device back to me by 2nd oct by restoring it to factory settings, now i was pretty

much sure this dint fixed the problem, so i told him that 28th sept was my last day of warranty n this device was not

getting fixed by factory reset option, he told me he is giving me 30 day, if i face the same problem again i can bring it

back to the store, so i knew it wasnt fixed, i used it just to make sure, on 15th oct i took it back to the store, they

denied of giving me any such word and also told it was against apple policies they ccant do anything like that, being in a

frustrated situation i called apple care to escalate, after 10 mins, one guy from the store comes to me and tells me to

submit the device, and we will take in warranty, now i dint believed his words as they had already shown their true

colors, so i told the guy over the phone to document everything, after confirmation from him i submitted the handset and

they did nothing to my phone and 3rd of november i get a call from store that i need to pay 22k to get my device fixed as

warranty was over, i told them to give back the device to me as m not paying 22k. i went to collect the device, they gave

back the device in a switched off state told to charge it at home. now the screen has a big black dot. this is not how i

submitted the device with a mark on the screen. please help me out i dont see any ways to fix this because the supervisors

tell me they are investigating and its been more then 1 week. they promise call backs and never call me back. please help

me escalate this. also 1 more thing i wana share is the reason why i had to pay 22k is that there was water damage in my

phone as per store, now i was pretty sure never ever was a moment when i was so careless to let the phone drop in water r

use it in rains, store told me all the litmus papers are red in the handset, so i went to a different apple store to

confirm the same, they said the litmus is still white, i feel played with my device no other options that i see to fix

this please assist me. also the supervisors are waiting from the first store to send the images of litmus being red in the

device, they havnt sent any as they will not have.
1st store is B2X : THANE
2nd store is RSG infotech : MUMBAI CENTRAL

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