Complaint Details

Status	:	Closed
Complaint No	:	0054930/2015
Category	:	Travel
Date	:	12-11-2015
Subject Line	:	Promised Free Gift Not given.
Complainant	:	Bhaveshkumar Rajeshkumar Bhatt
Address	:	F/146, Shridhar park, B/H- Makarpura Depot, Makarpura Road,
Complainee	:	The Fair stay
Address	:	E-71,Sector 63

Complaint Details
The Company "The Fair Stay", promised me to give a free gift of phone - Sony xperia Z2 on doing a online booking of the holiday package for which I paid rs 8899, through my Bank of India account by NEFT transaction on 22th May with transaction ID- StUBP-23627876 by using EBS Payment Gate way, but instead they sent me a back pack as a free gift and now on calling them the phone number is not reachable, web site address "thefairstay.com", phone numbers -0120 650 0779, and 9312722428, I have a mail from them about the free gift, secondly when they gave me a booking confirmation they asked me to acknowledge the receipt of holiday package and while doing so I mentioned that I'm waiting for a free gift but they refused to accept it, pls get me my money back and punish this fraud company
I have attached herewith communication details for your reference.

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