Complaint Details

Status	:	Closed
Complaint No	:	0054943/2015
Category	:	Consumer Goods
Date	:	16-11-2015
Subject Line	:	Croma failed to deliver product even after 1 month despite taking full advance payment
Complainant	:	Ritwick
Address	:	Madhapur
Complainee	:	Croma Retail
Address	:

Complaint Details
I had purchased Samsung solo microwave oven (MS23F301TAK) through cromaretail.com on 18th Oct '15, after checking availability of stock online as well as confirming the stock availability by calling the customer care number 7207666000. The payment was made through credit card and order registration number and order confirmation / invoice numbers were generated. The company promises to deliver the product within 7 working days, however, in my case, its been almost 1 month, and the product has still not been delivered despite several follow-up from my end. The product continued to show as available for purchase on their website till about a week after I placed my order, which proves that the product was not out of stock when I placed the order as well as till a good number of days after I placed the order, and therefore delivery of the product was within the control of Croma Retail. Yet there has not been any valid justification from the company till date for not delivering my order. Infact, they have kept my money, and not delivered the product, and have become silent, and I as a customer have been calling them periodically to check for delivery status, only to be told that someone would call me to update the status, but then after that there is no communication from their end.

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