Complaint Details

Status	:	Resolved
Complaint No	:	0054954/2015
Category	:	Consumer Goods
Date	:	17-11-2015
Subject Line	:	Delivered wrong order and now are not addressing the issue
Complainant	:	Avnish Kapoor
Address	:	301, sawayam CHS 150 feet road bhayander west
Complainee	:	Bookmyoffer.com
Address	:

Complaint Details
I had bought a blue color Ray Ban shades from book my offer.com with the order # 080467752128779 and paid 1000 rupees upon delivery.. however upon delivery i realised that they had delivered wrong product and instead of blue they had delivered black RayBan. i raised a replacement request with the company and they raised an internal ticket # MD8-2QH-DWEU (Ticket number: 27876) and had promised to resolve the issue within 5 working days. However post that i have been following with them over email and over phone but have received no response from them. Their help line number gets disconnected everytime i call them and have sent them 3 reminders over email. (please see the product photo attached along with my email to them)
Also please find the link for their internal ticket
http://support.bookmyoffer.com/ticket.php?track=MD8-2QH-DWEU&Refresh=15904

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