Complaint Details

Status	:	Closed
Complaint No	:	0054958/2015
Category	:	Travel
Date	:	18-11-2015
Subject Line	:	Unfair Practise when there is special circumstances
Complainant	:	Velmurugan Ramanathan
Address	:	AG 22 Shanthi Colony
Complainee	:	Jet Airways
Address	:

Complaint Details
Special circumstance - Chennai is flooded.

Our original flight (9w461) is from Vadodara to Chennai with a stop in Mumbai. We want to get off at Mumbai to avoid entering Chennai at this time, as we are traveling with our young daughter. We have been denied this change, although we haven't asked for a refund or any special considerations.

We don't understand why accommodating this administrative change during this unforeseen circumstance is denied.

We were denied this request and asked to purchase new tickets and cancel our non-refundable tickets. We'd be rebooking on the same flight!!! While paying for two tickets. This is an obvious and blatant money-grab and the epitome of poor customer service.

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