Complaint Details

Status	:	Closed
Complaint No	:	0054966/2015
Category	:	Consumer Goods
Date	:	18-11-2015
Subject Line	:	Defective Product
Complainant	:	INDRANIL SARKAR
Address	:	E-203, Shristy Garden, Baridih
Complainee	:	LG Electronics
Address	:

Complaint Details
I have purchased a refrigerator on 9th July 2012, made of LG. Fridge purchased from M/s Electrocraft, Jamshedpur with Invoice Number 0616/LS/RI/12-13. Refrigerator model number is GL-245BEDG5. Serial number is 206PRLU050680. The inner side fiber body of the fridge is cracked itself after two and half year of purchase. Water leaks from cracks. I have made a complaint to LG customer care on 12/03/2015, Complaint number: CNA150312990811 regarding the problem but LG authority did not respond to my complaint. Again I have made a second complaint on 06/11/2015 with Complaint number: RNA151106026393. The concerned technician from LG, visited to inspect my refrigerator and then the authority informed me that the damage is due to the manufacturing defect of LG Electronics. So I requested to replace my refrigerator with a new one of same model without bearing any cost by myself, but LG concerned person not agreed and told that they would give me a new fridge with a payment of 40% of the cost of the new fridge. So I am not agree to pay any money to LG Electronics to get a new refrigerator, rather they have to change it without paying any money. Kindly help me resolve this issue as soon as possible.

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