Complaint Details

Status	:	Closed
Complaint No	:	0007555/2013
Category	:	Telecom
Date	:	25-11-2013
Subject Line	:	Not provided service after payment
Complainant	:	Praphulla Shukla
Address	:	Biosciences, BITS Pilani
Complainee	:	Airtel
Address	:

Complaint Details
Hello,
I purchased their "Supercharge" charging option when I decided to go for traveling via China. It was for Rs 915 and according to the website you get altogether 20 airtime minutes. It was a successful recharge and SMS came to my phone that it has been successful. But when I reached China, it did not work. Beyond China I traveled to Canada and there also it did not work and I had to put money in the main balance which is about Rs 150/min. That Rs 915 are still lying unused and I had face several troubles because of this. What I want is either this 915 returned back to my bank account (which I used for recharging the phone) or transferred to my main balance for future use.

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