Complaint Details

Status	:	Closed
Complaint No	:	0056757/2015
Category	:	Telecom
Date	:	29-11-2015
Subject Line	:	Over Charging for 3G booster pack by Idea Cellular
Complainant	:	Idea Cellular Fraud
Address	:	Flat no 12, Building 18, vishrant co-op society, vishrantwadi
Complainee	:	Idea Cellular
Address	:

Complaint Details
I have been over charged with Rs. 9227 in my July month bill of Idea post paid.
I have been fighting with Idea customer care from August 8th with multiple emails and calls, with no help.
Thought they have no answer for me queries, they just deny to correct the bill.
Now i have been given a court notice for December 12th for the same. Below is my complaint :
I had activated two 3G and one 2G Booster packs activated from website.
Details provided on booster pack in website:
1. 3G and 2G booster pack cannot be activated together.
2. 3G pack of 1GB for Rs. 250 and 2G pack of 1GB for Rs. 125.

This is the only information provided, based on which my usage of 2306962.267 KB would come within these limits.

As i had activated two 1GB pack of 3G and 1GB pack of 2G. which amount to 3GB in total. So the charges as per your details provided in website should be Not more than Rs. 625.

To stress the point, even after activating i had no SMS or any customer care call or EMAIL regarding the charges that would be applied, and even the balance notification used to show 1024 MB left after i had activated 1GB pack of 3G.

SO it is obvious to any human to perceive that he have 1GB data of 3G to use for which he would be charged Rs. 250. (NO where its mentioned about 1GB is only for entire month or should be used for 1 whole month, which sounds funny).

I have suffered from past 3 months spending most of my office hours talking to customer care of idea and arguing with them causing more agony and distress.

I need help to get it solved with proper justice.

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