Complaint Details

Status	:	Closed
Complaint No	:	0056764/2015
Category	:	Consumer Goods
Date	:	30-11-2015
Subject Line	:	Damaged Furniture Delivered - Refund not being provided
Complainant	:	Nisha Jalan
Address	:	PC 201, Essel Towers, MG Road, Gurgaon
Complainee	:	Saraf Furniture
Address	:	Kalyanpura Road, RIICO Industrial Area Sardarshahr

Complaint Details
I had placed an order on there website - www.insaraf.com on 2nd November, 2015 for which i received a damaged delivery on 5th November which are returned by me with the same guy who brought the delivery. Post that, I have been trying to contact the customer support (support@insaraf.com) but no response is being provided. I called up there owner, Mr Raghunandan Saraf, and he assured me of a solution. Now, he has also stopped responding to calls. It has been one month and they are not providing a solution. I do not know there intention whether they want to cheat customers with pre payment of orders. My order number is #1NSF39662133. Request you please help me.

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