Complaint Details

Status	:	Closed
Complaint No	:	0056780/2015
Category	:	Telecom
Date	:	01-12-2015
Subject Line	:	MNP fraud sales
Complainant	:	Amit Wadhiani
Address	:	159, Avtar Enclave, Paschim Vihar
Complainee	:	Airtel
Address	:	Param Communication okhla

Complaint Details
Sir,
We recieved an sms on 28th October 2015 to Port to Airtel - “Portin to Delhi's only 4G Network and get Airtel
postpaid with 1GB 4G unlimited 600 mins loc+STD,300 SMS for 399 monthly rental for Home Visit
Call9210396446 ”
We called the number to enquire and also made an online call back request for the same. We recieved a call on
5th November from Sales agent ‘Neha (Param Communications, Okhla - 9958630051 - param1communication@gmail.com)- 9810412592’ who told us that those plans are for corporate numbers if
we port to Airtel. I told her that ours is a small shop in Old Delhi and we can port 6 numbers immediately. She said even 2 numbers can be under CUG i.e. free calls but 6 numbers are good.

Tarrif Plans as told by Neha are as follows :

Plan 399/month : 600 Local + STD minutes + Unlimited Data (1GB 4G and then 2G) + 300 National sms
Call charges : Local Airtel to Airtel @ 20 Paise/min, All Other Local calls @ 30 Paise/min, All STD calls @
50 Paise/min.
** Unlimited Free calls among CUG group i.e. all 6 numbers that we port to Airtel under Sindhi Note Wala**

Plan 199/month : 600 Local + STD minutes + 300 National sms
Call charges : Local Airtel to Airtel @ 20 Paise/min, All Other Local calls @ 30 Paise/min, All STD calls @
50 Paise/min.
** Unlimited Free calls among CUG group i.e. all 6 numbers that we port to Airtel under Sindhi Note Wala**

On 7th November 2015 we submitted documents (Form C - Registration Certificate for Sindhi Note Wala +Mtnl
Bill for Sindhi Note Wala + Individual ID copies for all numbers) to a field agent who came to us to collect documents
and Rs.600/- as security deposit in name of our firm. Details for all phone numbers and Opted plan as per our
requirement are as follows :

Ph. No. Ported from Plan Opted Name of Owner
9899509949 Idea 199/Month CUG Amit Kumar Wadhiani
9811774903 Vodafone 199/Month CUG Amit Kumar Wadhiani
9953722789 Vodafone 399/Month CUG Raman Kumar Wadhiani
9910509530 Airtel (No Port) 399/Month CUG Pradeep Prasad Yadav
9810710727 Airtel (No Port) 399/Month CUG Shivdani Prasad Yadav
9891449708 Idea 399/Month CUG Shivdani Prasad Yadav

Please note that all numbers are for the employees of Sindhi Note Wala firm and thus we wanted to activate
CUG scheme on all numbers with immediate effect.

But due to the mistakes of Sales agent and the person who collected documents, information was not correctly
reached and all numbers now have personal postpaid plans instead of CUG plans.

This is the worst part that the mobile number 9910509530 is deactivated since last 15 days and even after constant reminder to airtel they are doing nothing for the same. Because of this we are facing a lot of difficulty in connecting.
And the number 9899509949 was supposed to be 199/month they made this plan to 399/month even when we do not use data pack on this number.


121 support executives told us to submit all details on Letter Head to the nearest Airtel store to fix all issues and avail CUG facility on all numbers which was the the reason we ported to airtel. We did that on 19th November 2015 to Punjabi bagh airtel store to agent Damam - 011-42484535 who ensured that everything will be resolved within 48 hours and all numbers will be activated under CUG.
Then they asked for ID cards of employees in which I told them that we do not maintain ID cards as ours is a very small business, we are shop owners. they said ID cards are necessary so we made ID cards for these people. Since day 1 I am in constant touch with airtel executives either on phone, or in person to their store or on calls.

They have tortured us a lot. they always say your problems will be resolved within 48 hours and escalated team will contact you but till date we received no call from escalated team. Only agents call to say the same thing again. 121 executives say its the store people who have the authority to fix these issues and store people say 121 is the only department who looks into consumer qurerries.

Sir, we already have had much pain in activation of this scheme due to mistakes of sales agent, and now they are
not answering our calls as well for the solution. I received a call on 29th November that your CUG will be activated soon as we have all documents and information. I was waiting for their next update and now today I recieved a mail from them stating that they can not make our numbers into CUG. I asked them that if they can not make our numbers under CUG then why did they ported our numbers to airtel and started all this, they say now we can not do anything as porting can not be reverted. we are left with no option but to follow their instructions and pay their bills for all numbers under personal pack, cost of which is way to high than under CUG scheme.

Nothing has been done from these people since last 25 days and now we have received bills on all numbers even when we were unable to use them properly. one number did not used data pack but due to airtel's mistake we are paying the cost for that also.


I have all documents as proof (few attached), complete mail trail and call recordings. If you need them, I can provide.

Sir we are very upset because of all this, Please help us and punish these people.


Warm Regards

Amit Kumar Wadhiani
Ph. : 9899509949
Sindhi Note Wala
3938, Lahori Gate Chowk, Naya Bazar, Delhi 110006

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